REFUND & RETURN POLICY
Effective Date: August 05,2024
Company Name: Trade Yield Nigeria Limited
1. Overview
At Yieldera, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. This policy explains the conditions for returning products and requesting refunds.
2. Return Eligibility
You may request a return if:
The item is defective, damaged, or incorrect.
The item is unused, in original packaging, and in resalable condition.
The return is requested within 7 days of delivery.
Certain items are non-returnable, including:
Perishable goods
Personal hygiene items (e.g., underwear, skincare if opened)
Clearance or final sale items
3. How to Request a Return
To initiate a return:
Contact us at tradeynlcs@gmail.com with your Order ID and reason.
Our support team will guide you through the return process.
Returned items must be shipped to our return address within 5 working days after approval.
Shipping fees for returns may apply unless the product was faulty or wrongly delivered.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
Approved refunds will be issued within 7 working days, to your original payment method or wallet.
Partial refunds may apply if the item is not in perfect condition.
Shipping fees are generally non-refundable.
5. Exchanges
We do not offer direct exchanges. To get a replacement, please return the item and place a new order.
6. Contact Us
If you have questions, reach out to our Returns Team: